FAQ
Welcome to your go-to resource for clear answers! We dedicated to providing you with
straightforward, up-to-date information about our software. Explore our detailed FAQ section for
guidance on installation, compatibility, features, and troubleshooting. Here, you’ll find simple
explanations suitable for all levels of expertise. Your satisfaction and understanding are our top
priorities.
1.1 How can I buy digital products on Keyzing.com
– Finding and Adding Products to Cart
– Wholesale Purchases
– Checkout and Payment
– Order Completion
2.1 My transaction doesn’t seem to go through? or Why is my transaction delayed?
If your transaction seems delayed, avoid closing the checkout page during payment. In case of accidental closure, contact our specialists for assistance.
2.2 How Do I Get an Invoice for My Purchase?
While retail purchases don’t come with invoices, you’ll receive a detailed receipt via email. Verified business users eligible for wholesale orders can request invoices for their purchases.
2.3 How Long Will My Refund Take to Process?
Refunded payments vary in processing time based on the payment method. Typically, credit card refunds take 3-6 working days to reflect in your bank account.
Your PC may be infected in the following cases:
- Unknown applications, folders, or icons appear on your PC.
- Pop-ups appear repeatedly with interface similar to anti-virus software or Microsoft support notifications. You can see warning messages about viruses, vulnerabilities, and system problems inside those windows. The warning windows occasionally show a telephone number to contact for resolving the issue.
- The PC is working slower than usual.
- The mouse pointer moves independently, browser or other application windows open by themselves.
- You receive a lot of spam, often with threats: your computer has been hacked, personal data or browsing history has been copied. You are asked to pay ransom in bitcoins to prevent the data from being published.
To disinfect your PC, do the following:
- In a Kaspersky application, enable detection of legitimate programs which can be used by cybercriminals. See this article for instructions.
- Get rid of spam emails:
- Check if your email address has been leaked using a special website.
- If the check shows that your email address got involved in a data leakage, change your password.
If you used similar passwords on other websites, change your passwords on those websites as well. - Delete all emails that contain spam.
To view our prices, visit our online store. To view payment options, click Buy Now on a product of your choice.
To get information about your order or subscription, contact Customer Service.
4.1 How Can I Access My Digital Goods If I Lose the Delivery Email?
Lost the order delivery email? No worries! Click on “My Account” and locate the order. Click “Download” to access the product keys.
5.1 Where Can I Find Help for Installing or Activating My Product?
For assistance with installing or activating your product, please visit the Support Center, where you’ll find helpful information and guides.
6.1 How do I Become Your Partner?
Interested in partnering with Keyzing.com? Contact our team to discuss potential collaborations, whether for supplying goods, affiliation, or other innovative ideas. We’re here to explore possibilities with you!
For Windows 8, 8.1, 10, 11:
- Press
+S on your keyboard. - Type cmd in the search field.
- Do one of the following:
- If you want to run the command prompt with administrator privileges, right-click Command Prompt and select Run as administrator.
- If you want to run the command prompt without administrator privileges, click Command Prompt.
For Windows 7:
- Click Start → All Programs → Accessories.
- Do one of the following:
- If you want to run the command prompt with administrator privileges, right-click Command Prompt and select Run as administrator.
- If you want to run the command prompt without administrator privileges, click Command Prompt.
You can also use Windows PowerShell instead of the command prompt. See the Microsoft website for more information.
- Make sure that you have entered the details such as bank card number, name and zip code correctly.
- Update your payment details if your bank card has expired.
- If the payment was declined, try another payment method. For example, a different bank card.
- If the payment page is displayed incorrectly, try opening it in the incognito (private browsing) mode.
- If after completing the purchase you received a request for additional information, for example, a photo of your ID, then you have entered some details incorrectly. Please provide the required additional information or make another order with correct details.
If you experience other issues, submit a request to Kaspersky Customer Service by choosing the topic of your request.
